Return and Refund Policy

Last Updated: October 22, 2026

At Rockspire Inc, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested for purchases made through our online store.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging, accessories, and tags, where applicable. Proof of purchase, such as an order confirmation or receipt, may be required.

Certain items may not be eligible for return, including personalized or custom-made products, digital products that have been accessed or downloaded, and items marked as final sale, except where required by applicable law.

2. How to Request a Return

To initiate a return, please contact us at 350041429@qq.com with the following information:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photos or other supporting information, if the item is damaged, defective, or incorrect

Please wait for our confirmation and return instructions before shipping any item back. Returns sent without prior authorization may be delayed.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at 350041429@qq.com as soon as possible.

Please include your order number and clear photos of the item and its packaging. We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution in accordance with applicable law.

4. Return Shipping Costs

Unless the return is due to an error on our part, or the item is defective or damaged, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable, except where required by applicable law or where the return results from our error.

We recommend using a trackable shipping service for returned items. We cannot guarantee receipt of items shipped without tracking.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund.

If you have not received your refund after this period, please contact us at 350041429@qq.com.

6. Exchanges

If you need to exchange an item, please contact us at 350041429@qq.com before returning it. Exchanges are subject to product availability and approval.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed, shipped, or otherwise fulfilled.

If an order cannot be canceled because fulfillment has already begun, you may request a return in accordance with this policy and applicable law.

8. Exceptions and Consumer Rights

This policy does not limit any mandatory consumer rights you may have under applicable law. Where local law provides additional rights or requires a different refund or return process, those legal requirements will apply.

9. Contact Information

For questions about returns, refunds, exchanges, or cancellations, please contact us:

Company Name: Rockspire Inc
Address: 1500 N GRANT ST STE R, Denver, CO 80203, United States
Email: 350041429@qq.com