Shipping Policy

Last Updated: October 22, 2026

This Shipping Policy explains how Rockspire Inc processes and ships orders placed through our online store.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment is confirmed, excluding weekends and public holidays.

Order processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

You will receive an order confirmation after placing your order. If tracking information is available, it will be provided once your order has shipped.

2. Shipping Destinations

We ship to the destinations available at checkout. Available shipping destinations may vary depending on the product, shipping carrier, and applicable restrictions.

If your destination is not available during checkout, please contact us at 350041429@qq.com before placing your order.

3. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and shipped.

• United States: Approximately 3–7 business days.

• International orders: Approximately 7–15 business days.

These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary due to the destination, carrier delays, customs clearance, weather, holidays, or other circumstances beyond our reasonable control.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, shipping method, package weight, and order size. Any free-shipping promotions will be subject to the terms specified at the time of the promotion.

5. Order Tracking

When tracking information is available, we will send it to the email address provided at checkout.

Please allow the carrier time to update its tracking system after the shipment notification is issued. If tracking information has not updated for an extended period, please contact us for assistance.

6. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or required by applicable law, customers are responsible for any such charges. Customs clearance may also affect delivery times.

Customers are responsible for ensuring that ordered products may legally be imported into their destination country.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at 350041429@qq.com. We cannot guarantee that changes can be made after an order has been processed or shipped.

Additional shipping costs caused by incorrect or incomplete information may be the customer's responsibility where permitted by applicable law.

8. Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery window, please contact us with your order number and tracking information, if available.

We will make reasonable efforts to investigate delayed or missing shipments with the shipping carrier. Delivery estimates may be affected by circumstances outside our control.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

9. Damaged Packages

If your order arrives damaged, please contact us at 350041429@qq.com as soon as reasonably possible.

Please provide your order number and clear photographs of the damaged item and packaging. We will review the issue and work with you to determine an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

10. Split Shipments

Depending on product availability, fulfillment location, or shipping arrangements, items in the same order may be shipped separately. If this occurs, tracking information may be provided separately for each shipment where available.

11. Contact Information

If you have questions about shipping or delivery, please contact us:

Company Name: Rockspire Inc
Business Address: 1500 N GRANT ST STE R, Denver, CO 80203, United States
Email: 350041429@qq.com